1. To ensure the Repeatability and Reproducibility of each experimental data, SGService will execute the customer's entrusted analysis case by following our company's Standard Operating Procedures.
2. Except for the Limit of Instrument Detection (LOD), we can not pursue good data quality unless the customer provides the correct Description or Information about the sample condition or chooses the Proper Parameters for the analysis process.
3. SGService will, under any possible circumstances, use our technology and capabilities to pursue the best data presentation. However, it does not mean that we guarantee the data Usability, which is affected by sample preparation or other more complicated factors.

1. Move the mouse to Member on the upper right of the homepage (red box 1), and the function menu of the Member Center will slide down.
2. In the sliding function menu, find Service and Service Order on the right side (red box 2), and click to enter.

Kindly remind you that the download link will only appear after the order status is payment completed. If you have not made the payment yet, please complete the payment process first.

When your order status changes to complete, you can find the original data in the link. As soon as the report is generated, it will be available in the download folder, along with relevant reports or analysis results.

1. For the Order No. for which you are looking (red box 1), you can find the download icon in the Result on the right (red box 2). To download your data or report, click on the data server and enter it.
2. If you do not see the download icon, the analysis case has not been completed, and the system will only provide the download link when the Status is displayed as Case closed (red box 3).
3. A Service Notification will also be sent to your registered mailbox when the analysis status enters Case closed, and you can download related data or reports through the link provided.

1. In 30 days from the date our company (SGService Co., Ltd.) sends you a notification letter, you can click the download link to verify your acceptance of the data and reports.
2. We guarantee that your data will remain on the server for 90 days since you click the button. Please make sure you download and save your backup data as soon as possible because we may delete your data after this period depending on the space of the server.