• Once you have placed an inquiry for our service and completed the payment, you can start preparing your sample.
• As soon as you have finished preparing your sample, please seal it correctly and contact your trusted mail Forwarder or Postal Service to complete the shipment.

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Here is the physical mailing information of SGService :

Mailing Address:

No. 70-20, Shihshan, Zhunan, Miaoli 350025, Taiwan (R.O.C.)

Recipient:

“Scientific Gear Service Co., Ltd.”

Mr. Ching-Shun Ku

 

Contact number:

+886-3-5166730

 

Otherwise, customers can also ship to us via express import companies like FedEx/DHL/UPS simply by filling our account code below (the shipping fee should be prepaid by the customer):

FedEx: 770523311

DHL: 967526074

UPS: 09RY49

 

• Obtain the Tracking No. in the package from the mailing service or postal company so that you can enter it into our system later.
• To view your order history, please select Service Order (red box 2) from the Member drop-down menu (red box 1) after logging in as a member.
• Find your corresponding "Order No." (red box 3), and click "Logistics Status/Transport" (red box 4) on the right to enter your sample delivery information.

 

• Change the status in (red box 1) to "Yes", then it will automatically jump to the red boxes 2-4.
• Please fill out the Forwarder field (red box 2) and the Tracking No. field (red box 3), respectively.
• By pressing "Submit", the information is automatically saved, and staff will get a notification to pay attention to the package.

 

1. If you need to return the sample, please go to the Order page of the Service Order, find the Return Sample or Not, and select Yes to get the sample return service.
2. For customers in Taiwan, please select "Yes (Taiwan Post)", we will send the sample back to your registered member address via express post office or home delivery.
3. If you are a foreign customer, please select "Yes (International Express)", we will send your samples back to the registered address through FedEx/DHL/UPS/EMS and other express service companies.
4. In each Order No., you will only be asked to choose one of the sample analysis services for sending back, and all of the samples will be automatically packaged and sent back to your registered address.
5. You will receive an automatic notification letter with the relevant return information and tracking number after we send out the sample, whether you are Taiwanese or international.

 

1. Whenever we return your samples, you can also go to Service Order in the Member, check the status as Sample returned (red box 1), and click on Detail (red box 2) to inquire about the shipment news.

1. According to our Term of Sale, we sell all of our products at factory shipping (Hsinchu/Taiwan) without taxes, so all taxes, freight, and insurance costs resulting from shipping must be repaid by the customer separately.
2. We might arrange for a free delivery service to deliver small items to the member's registered address if you are in Taiwan.