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Q

I got a set of SG Token codes, and how do I deposit them into my account?

A
I got a set of SG Token codes, and how do I deposit them into my account?
  1. First, move the mouse over to the Member (red box 1), then the menu will slide down.
  2. Next, click on the SG Token (red box 2) to enter the code input field (SG Token Code) (red box 3) and input the code you obtained to deposit the corresponding token into your account.​
I got a set of SG Token codes, and how do I deposit them into my account?

*Kindly remind you that the token code is not bound to a specific person. Please do not show the code to anyone who is not close-knit to you, and SGService will not compensate you for the loss of the token.

Q

I'm a new member, and how do I add value?

A
I'm a new member, and how do I add value?
  1. After logging in as a member, move the mouse to Member (red box 1), and the menu will slide down.
  2. Then click on Service Plans (red box 2) to enter and see different service plans (Case).
  3. Select the stored value plan (Case) that suits you, and click on Top Up to enter the payment proces
I'm a new member, and how do I add value?
Q

How to use SG Token? How to get it?

A
How to use SG Token? How to get it?

How to use?

  1. SG Token is our internal service token that is not usable outside the SGService website.
  2. It is possible to use SG Token for the Analyzing Service only, and the system will automatically deduct it from the account.
    (    1 SG Token = 1 TWD)
  3. As long as an SG Balance is sufficient, the system will automatically deduct the SG Token from the SG Balance to complete the transaction.


How to get?

  1. Get extra SG Token as a gift through Service Plans.
  2. From time to time, SGService will run member reward programs, such as sending Token Codes to members who publish papers or accumulate consumption records.
  3. In case of the customer's rights and interests have been damaged by changes in the analyzing service conditions, SG Tokens will be sent as a compensation plan for the customer.
Q

What is the expiration date of my membership fee and token usage? Is it possible to give it to other

A
  1. There is no fixed usage period for SG Balance or SG Token.
  2. Due to funding sources and invoice issues, neither Service Plan nor Service Token, generated by Service Plan, shall not be given to other parties.
  3. Only SG Token Code sent by SGService does not restrict specific users.
Q

How does the Stored Value benefit me?

A

 

  1. Although SGService provides members with various payment methods for testing services, including Credit Card and Remit/Transfer, only the Stored Value can earn an additional SG Token.
  2. SG Token can use the expenditure of Analyzing Service, which can effectively save your research cost and increase output.​
Q

What should I do if my contact information or work unit changes?

A
What should I do if my contact information or work unit changes?
  1. To begin with, you can find Information (red box 2) in the drop-down window of Member (red box 1) and then update it so that we contact you accurately and open the correct GUI / Invoice.​
  2. However, the Membership status, corresponding to your work status, cannot be changed. A separate account should be created and managed if your membership changes due to a job transition (e.g., academic members become general members) or research funding changes (e.g., funding comes from multiple companies). We have no way of knowing your source of funds, and if you use a non-registered institution to pay your fees, you may have legal issues.
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